You may be seeing the error code 5004 on your Amazon Prime video streaming app on your Amazon Firestick, Roku, Samsung Smart TV, Google Chrome, or Windows PC. This error may be caused by an issue on the Amazon Server side of things or it may be a device error. Fortunately, there are ways to fix the error and continue using your Amazon services. In the meantime, let us look at the most common causes for this error and possible solutions.
First, check your internet connection. If you have a poor connection, there are several things you can do to fix this problem. First, ensure that your firewall and VPN are not active. Next, delete your browser cache and cookies and re-download the application. If none of these methods resolve the issue, contact Amazon support. This can help you fix your error and continue enjoying your Amazon Prime subscription. But if all else fails, it’s a good idea to download and install an updated version of the application to avoid a repeat of the problem.
Alternatively, if you have a problem with your CDN, you might encounter error code 2063. This is usually caused by a problem with your connection to the CDN. You should also check the details in your account, including your email address and password. If these are correct, try again in a few minutes. If the problem persists, try checking your connection to the CDN and restart the streaming service. When this problem occurs, it is important to follow all Amazon support instructions.
Next, try contacting Amazon Prime customer support to help troubleshoot the issue. Often, the error is caused by an issue with your internet connection, which can affect your ability to use the Amazon Prime service. If you still cannot use the service, you can also try clearing your cache and restarting the app. Alternatively, you may experience the error in a browser, which could cause your browser to freeze. If this does not work, you can try visiting Amazon’s forum for help.
Antivirus programs and firewalls may also cause this error code. Disable them, or disable the settings manually if you wish to prevent this from happening again. Depending on your device and operating system, your antivirus software and firewall may be causing this issue. Likewise, you may have a proxy, but you should uninstall it immediately, as this will remove all the data from your device. If you still have this error, you may want to consider resetting your Amazon Fire TV to factory settings.
If you are having problems accessing Amazon Prime video, it might be due to a geoblocking problem. A geoblocking problem can occur when you try to access Amazon Prime from a non-official location. You may also need to use a VPN service to bypass this geoblocking. These problems can make it difficult to access the Amazon Prime service, so you must contact your internet service provider. When all else fails, it is time to try some different methods.