If you are having problems accessing MS Office 365 packages, you may have encountered Error Code 135011. This issue occurs when access to your Microsoft 365 account is disabled, and the device cannot be activated by a remote admin. There are several reasons for this error, and Microsoft has prepared solutions and troubleshooting measures to address this problem. To get your MS Office 365 packages working again, follow the steps mentioned below.
The first step to resolve this error is to find out who is causing the problem. If it is an admin, this error can be caused by the same thing as a missing certificate. In this case, you can visit the Azure portal and check if the device is disabled or not. If not, you can contact the IT team for assistance. You can also unplug your router from your computer and re-register it.
Another option is to use the Microsoft Teams software. Microsoft Teams is a popular application for meetings and collaboration. While it can be useful for business purposes, the application is not intended for personal use. As such, it may not be suitable for every situation. You should use this software only for official meetings. This way, you can be sure that your colleagues are not able to view or use your files. If you have disabled your device, contact the system administrator to resolve this issue.
If you cannot use Microsoft 365 apps after encountering error 135011, you can try a few different methods. Firstly, you can run a speed test on your device to verify if you have a good network signal. If you still have trouble connecting, you can try power cycling by unplugging your modem and router from the power supply. This will help to improve your network connection. In order to run a power cycle, turn off all devices and the modem.
If the above solutions don’t work for you, try using Office Web App instead. You can use this as an alternative until you can register the device in Azure AD. Try using a different Internet connection when accessing the application to fix the issue. If you don’t want to wait for your device to be registered, use the Office Web App until you get the right answer. However, if the problem persists, try contacting the IT Support Helpdesk and requesting help.